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Delivery, Collection, Payment & Returns

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Payment PAYPAL only

Pick up. Daylesford, orders need to be placed by Monday morning for pick up Tuesday’s from Hale House 24 Raglan Street Daylesford. Times will vary due to massage commitments, I will send confirmation of times the day before. 

Glenlyon, orders need to be placed by Thursday morning for pick up Friday. 49 Suttons Lane Glenlyon front deck between 12.00 and 5.30. I will send confirmation of time the day before. 

 

use coupon code local3460 to get free freight, if you miss this step don’t stress I will refund the freight.

 

Returns Policy

Please select carefully as we won’t exchange or refund if you don't like the scent or made a mistake ordering.

Incorrectly sent items are our error. These must be returned within 7 days of delivery for exchange.

Faulty Goods – an email must be sent immediately upon receipt of goods with details of fault or damage. Once the email has been confirmed the goods must be returned within 7 days for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).

Refunds you should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

Postage

We only accept and send orders within AUSTRALIA. Orders will be processed in 3-8 business days. Postage is calculated per order upon checkout.

Orders are processed Monday, Wednesday and Friday mornings ONLY.