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Delivery Collections Payment & Returns

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Payment PAYPAL and Square.

Click & Collect. orders need to be placed at least one day before collection unless prior arrangements have been made. , I will send confirmation when your order is ready from 49 Suttons Lane, Glenlyon. Please via enter the first gate and your order will be on the front deck. 

Returns Policy - Please select carefully as we won’t exchange or refund if you don't like the scent or made a mistake ordering.

Incorrectly sent items are our error. These must be returned within 7 days of delivery for exchange.

Faulty Goods – an email must be sent immediately upon receipt of goods with details of fault or damage. Once the email has been confirmed the goods must be returned within 7 days for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).

Refunds you should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

Postage

DUE TO COVID-19 your parcels may take a little longer due to increased volume on Australia Post, we are not sending any orders express post at this time. 

 

We only accept and send orders within AUSTRALIA. Orders will be processed in 3-8 business days. Postage is calculated per order upon checkout and sent via Australia Post.